So I get my G73jh back from repair on 3-17, (from Jeffersonville, IN) fire it up and I am greeted with this message:
Intel Anti Theft Technology 2.0 lock due to: Platform Attack Detected
Time left to enter password: 3595 second
Please select one of the following for platform recovery:
1 - User Password
2 - Server Token Password
I then call up customer service, and after jumping through all the usual hoops, the rep says that I have been sent the wrong laptop. So he says it will be escalated and that I will be contacted about what to do next. This afternoon I get an email that states: "Due to problem unit you were sent replacement unit with different serial number with extra 3 months warranty. As a onetime courtesy, this is not covered or provided under warranty guidelines. Thank you"
So, apparently now there was no mixup. I was just sent a replacement. Of course the email said nothing at all about the fact that I can't get past the password screen above, which is the whole reason I called in the first place. So I call again and have to explain everything, again, and jump through hoops, again. (turn off, press f9, f2, etc.) I explain the message above in detail to the guy, so he gives me a few, what he calls "Bios passwords". None of them work however so he says he will escalate the issue (yay
) and i will be contacted within 24 hours. I'm curious, is that message actually asking for a bios password? Or is it something else entirely?
Sorry for the long message, I was just curious if anyone has experienced something similar, as I haven't been able to find anything similar in my searching. I fully expect that I'm going to have to ship it back, and I'm sure they will pin the shipping on me.
Reply 1 : RMA Fun
Contact Trinity Sparks or an Asus executive/president e-mail.
That's how I got a refund for my 6 week+ RMA.
That worthless call center with uneducated bums will get you nowhere. I know, because I spent about 15-20 hours over the course of 6 weeks trying to get info on my RMA.
At least you'll be able to reach an assistant of the higher ups, which can forward your e-mail to someone with power that can make magic happen.
I personally dealt with a "Tom" from Texas (?) in order to get my refund cheque, but I'm sure anyone around his level will personally handle it.
Another idea is to contact your reseller since they too have power.
That's how I got a refund for my 6 week+ RMA.
That worthless call center with uneducated bums will get you nowhere. I know, because I spent about 15-20 hours over the course of 6 weeks trying to get info on my RMA.
At least you'll be able to reach an assistant of the higher ups, which can forward your e-mail to someone with power that can make magic happen.
I personally dealt with a "Tom" from Texas (?) in order to get my refund cheque, but I'm sure anyone around his level will personally handle it.
Another idea is to contact your reseller since they too have power.
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