MY SAMSUNG BD-P1600 IS A BRICK -SAMSUNG DOESN'T CARE - READ>

Less than 1 year old (purchase date) I have used this unit maybe 8 times.
I played Toy Story a month ago for my nephews (Blu Ray).
Near movie end audio and video started to whack out, freezing and pixelating. I had to end the movie. Did some research on Samsungs website and the fix was a new firmware update. I installed it from a hard wired line from my router to the blu ray. It completed quickly. I went to use it a few days ago and it does nothing but turn on and the drawer opens and closes. Put in a DVD (reg or blu ray) and it just hangs on loading. I have tried every fix, it is now a waste of money. 3 seperate calls to Samsung support, 1st got disconnected after 22 minutes, 2nd call said send in, we will repair free after I try their fixes.3rd call I am told if fixes did not work to send it in but because the player says 2009 on back it is out of warranty and I have to pay shipping both ways, plus $55 to have it looked at, plus whatever the cost to actually repair it!!!

Google Samsung BD-P1600 and watch the 1000's of complaints all resulting from firmware updates! This is outrageous! They do not stand behind their products at all! Shame on me for buying a 52" TV and a 40" TV both samsung, I am praying nothing happens with those.

Does anyone have any suggestions, it worked before the update!
Thank you for any help you can give me.

Reply 1 : MY SAMSUNG BD-P1600 IS A BRICK -SAMSUNG DOESN'T CARE - READ>

Mr_Snooch,

I'm sorry to hear that you're having this issue with your player.

If the update bricked your player, try calling back to see if they'll help with a repair. If not, ask for a transaction number before you end the call, and post it here.

I'll be happy to have a manager in the service department review your situation.

--HDTech

Reply 2 : MY SAMSUNG BD-P1600 IS A BRICK -SAMSUNG DOESN'T CARE - READ>

Your Issue ID for this chat is LTK4380597780X

Reply 3 : MY SAMSUNG BD-P1600 IS A BRICK -SAMSUNG DOESN'T CARE - READ>

Mr_Snooch,

I've escalated that as of this evening. I've not sent a transaction number for a chat before, so I'll know on Monday if we have enough information to reach out to you. I do apologize for the inconvenience, and look forward to seeing if we can get this resolved.

--HDTech

Reply 4 : MY SAMSUNG BD-P1600 IS A BRICK -SAMSUNG DOESN'T CARE - READ>

The 2 phone calls I made wanted the chat number because that was the original complaint and contained all the information they needed. Both phone people used it. I also have the entire chat script. I appreciate your involvment.

Reply 5 : MY SAMSUNG BD-P1600 IS A BRICK -SAMSUNG DOESN'T CARE - READ>

Mr_Snooch,

I'm sorry, but I did check with the service center this morning. They aren't able to look up your information based on a transaction number from chat.

To escalate this, I'll have to request that you call the 800-SAMSUNG phone number, attempt to get repair, and if they aren't able to help out, THEN ask for a transaction number.

Thanks!

--HDTech

Reply 6 : MY SAMSUNG BD-P1600 IS A BRICK -SAMSUNG DOESN'T CARE - READ>

I have returned it and should have an update next week. I'll keep you all posted.

Reply 7 : MY SAMSUNG BD-P1600 IS A BRICK -SAMSUNG DOESN'T CARE - READ>

3 phone calls and all I get is "We'll look into it and get back to you".

Reply 8 : MY SAMSUNG BD-P1600 IS A BRICK -SAMSUNG DOESN'T CARE - READ>

My transaction number is 1101862482 by the way.

Reply 9 : MY SAMSUNG BD-P1600 IS A BRICK -SAMSUNG DOESN'T CARE - READ>

Is this a U.S. or Canada inquiry?

Reply 10 : MY SAMSUNG BD-P1600 IS A BRICK -SAMSUNG DOESN'T CARE - READ>

Canada.

Reply 11 : MY SAMSUNG BD-P1600 IS A BRICK -SAMSUNG DOESN'T CARE - READ>

2101163142 - is my transaction number for a bricked BD-1600

Reply 12 : MY SAMSUNG BD-P1600 IS A BRICK -SAMSUNG DOESN'T CARE - READ>

Canada

Reply 13 : MY SAMSUNG BD-P1600 IS A BRICK -SAMSUNG DOESN'T CARE - READ>

krossfyah,

I've sent that up this afternoon.

--HDTech

Reply 14 : MY SAMSUNG BD-P1600 IS A BRICK -SAMSUNG DOESN'T CARE - READ>

thank you, whats the ETA on a reply?
Can you email me with an ETA
djkrossfyah@hotmail.com

Reply 15 : MY SAMSUNG BD-P1600 IS A BRICK -SAMSUNG DOESN'T CARE - READ>

krossfyah,

As a standard practice, I don't e-mail numbers on the board, and I also request that their e-mails be removed to avoid spam harvesting.

I don't have an estimated time, since I don't have the ability to track or follow service requests (In the US, but especially out of the US region). If you don't hear back in a few days, try calling see if there are any updates to your case number. One of the Samsung customer service center agents would be will assist with that.

If I hear something, I'll be happy to post it here.

--HDTech

Reply 16 : MY SAMSUNG BD-P1600 IS A BRICK -SAMSUNG DOESN'T CARE - READ>

kreeker79,

Sent up this evening. I don't have any say on how Canada approves or denies coverages, but I have put in a request to have your case reviewed.

--HDTech