Urgent Help: Anyone received 8540w in past 3 months!!

I'll try to make this long, sad story short. Some of you may have read my story over the past 3 months. I'd ordered, of all things, an HP Envy 14 with a Radiance display when they brought it back for 2 days, then sold out. I got mine, but it had a defective display. I sent it back and they said they could not replace the display, but they were going to send me a well equipped 8540w with a Dreamcolor2 screen. That was early February. On the SIXTH DELAY, the latest ESTIMATE - not "ETA" just "estimate" of possible production date (sorry for the caps, but I am sooooo angry!)....now they are saying, maybe APRIL 28!!!! Their claim: "this product is in very, very high demand and parts are in very, very short supply" (Yeah, given that it's about to be replaced by the 8560 and it's main components are about to be obsolete, not in high demand!!)



The case has been in the sole control of the "Executive Case Management" group, a corporate group in Ontario Canada. These are NOT the people who you get when you have a problem and they assign someone in the product group with authority to help solve it; this is a group of arrogant people, who literally BRAG that they know NOTHING about HP's products, claim they are the highest authority in all of HP for customer service, and that there is no one to escalate above them. (I have tried, and tried, and tried and cannot get around them or above them!!!)



So, can anyone report to me:



1) Have you ordered and received an 8540w or 8740w, any configuration, between February 2011 and the present? This would include the numerous people who have posted about getting brand new replacements for their problematic machines if you got the replacement between February and the present.



2) Alternatively, have you ordered an 8540w or 8740w during the Feb-April time frame and had it delayed multiple times and been told that there was extraordinary demand for these and a severe parts shortage and there's no telling when you will get it? (This, of course, is what I am being told.)



3) Does anyone have a REALLY HIGH LEVEL contact anywhere within HP's (preferably corporate) customer service/customer care area, or if not at least a high level person within the Business Notebook product group? None of the published names/numbers work; this corporate "ECM" group seems to have clout over the published numbers/email addresses. I need a person, preferably with both a phone number and email address. They don't have to be such a high executive to have authority over these people, just someone with juice, who cares about anyone in HP abusing customers so badly. BTW, I have been the greatest advocate of HP and its latest efforts to improve customer service and this is the first time I have ever had this kind of unsolvable problem. I am not a chronic whiner!



Tell me if you wish to keep your info confidential or if I can use your name or order info. I will of course respect 100% confidentiality, but I can get a lot done with the certainty that I am being lied to - because others have gotten their machines.



I know some of you may be thinking: what's he complaining about: he's getting a $2,400 computer in exchange for a $1,400 one? Well, I don't really have a need for a computer like the 8540w so it's no "bargain." Regardless, it will be discontinued by the time I get it and, frankly, I don't have any hope of getting it - ever! This Executive Case Management group clearly has it in for me. I don't think they like being questioned - at all, for any reason, and they take it out on the customer.



Thanks for any help at all. Please PM me if you need to keep your info confidential.

Reply 1 : Urgent Help: Anyone received 8540w in past 3 months!!

I got my 8540w in 3 weeks waiting time as promised. it was not a CTO, but a WD740EA, so that may help. I wanted nVidia to have CUDA "on the go" so I can develop stuff when on the road. also having quite a few 90w chargers inclined me towards 880m path.



also wanted a 1920x1080 screen - and it's way better than 1600x900 on 8540p my colleague has. but mine is no dreamcolor - that would be too expensive for me and for photo stuff I have a nice external LCD. so maybe dreamcolor display is the key?



I'm in Europe.

Reply 2 : Urgent Help: Anyone received 8540w in past 3 months!!

wow i am really sorry to hear about all your troubles lovelaptops.



I know that the machine will be delayed due to the dreamcolor display. its not the 8540W thats going out of production, it will be supported for the next 4 years. however, the machines display, the dreamcolour is the one that is being changed.



I am fighting tooth and nail to get DC2 displays in the 8740's atm, but my est time to get the upgrades now has been put back to may 19th. i feel therefore your delay is due to the screen being shorthanded.



I know this isn't the sort of thing you wish to hear, as you just want a new computer! but yea, dc displays are actually in real short supply thanks to all this changing to 1080p BS.

Reply 3 : Urgent Help: Anyone received 8540w in past 3 months!!

Quote:

Originally Posted by Siorah wow i am really sorry to hear about all your troubles lovelaptops. I know that the machine will be delayed due to the dreamcolor display. its not the 8540W thats going out of production, it will be supported for the next 4 years. however, the machines display, the dreamcolour is the one that is being changed. I am fighting tooth and nail to get DC2 displays in the 8740's atm, but my est time to get the upgrades now has been put back to may 19th. i feel therefore your delay is due to the screen being shorthanded. I know this isn't the sort of thing you wish to hear, as you just want a new computer! but yea, dc displays are actually in real short supply thanks to all this changing to 1080p BS.

Thanks much for the insight. somehow i feel more is afoot here, especially with this computer first being ordered 2-08. good luck