Need Help!!

My daughter bought a HP Pavilion DV7 1232nr. She tried to turn it on and a blue screen came up with a CPU error and shut down instantly. Each time she tried to turn it on same thing. She has had the technician put in a new processor and motherboard and still the same problem. They even tried different power cords and still nothing. They said her RAM is fine so any other ideas anyone...She is really frustrated and angry at this point because she has to pay for the parts they replaced and still has no working laptop.

Reply 1 : Need Help!!

Doesn't sound like a very good technician, they should have had a boot disk they could try, and I would assume they connected another hard drive to see if that worked before charging to replace the other stuff. If they put another board in and it doesn't work then the one they took out is still good. It could only be the hard drive or battery at this point more than likely. Do you have any other info that could be helpful, like how old it is, previous issues,etc.?

Reply 2 : Need Help!!

Could you disable the option to automatically restart on system failure? You can do this by repeatedly pressing F8 right before the Starting Windows screen pops up. Then, select the option to disable restart.



That way, when the blue screen appears, we can see what the error code or file in question is that's causing the problem.

Reply 3 : Need Help!!

Do the process posted by justinkw1 and post the error code (going to be toward the bottom of the blue screen error and stat with 0x0.... ) and i can look up what is causing the problem. My guess by what you posted is a corrupt or missing windows file or bad hard drive.